Urgent fault investigation
What counts as an electrical emergency
An urgent electrical problem is one that may present a safety risk, causes significant loss of power or prevents essential use of a property. Availability depends on location and existing bookings, so calling is the quickest way to explain the situation.
Who may need an emergency callout
Homeowners, landlords and businesses may need prompt help after sudden electrical failure, visible damage or signs that an installation is overheating. If the issue is not urgent, a standard fault-finding appointment may be more suitable.
Problems that need prompt attention
- Burning smells, smoke, sparking or unusual heat
- Repeated tripping that cannot be safely reset
- Damaged electrical equipment or exposed wiring
- Unexpected loss of power affecting part of a property
What to do before calling
Keep people away from the affected area and do not touch damaged equipment. If it is safe to do so, note which circuits or rooms are affected. For fire, smoke or immediate danger, contact the appropriate emergency service or electricity network operator.
Emergency callout FAQs
Do you guarantee immediate attendance?
No. Emergency availability varies according to distance and work already booked. Calling directly provides the quickest answer.
Should I send the form or call?
Call for an urgent electrical issue. The form is useful for non-urgent work or for sending details after the initial conversation.
Can you make the installation safe before a full repair?
The immediate priority is to investigate and reduce risk. The appropriate action depends on the fault and condition found on site.